Joey shares five things she took from London Tech Week
Sarah and I headed down to Hackey House during London Tech Week to listen to Mary Ellen Dugan, WP Engine, Paul Mikhailoff, Forbes, and Scott Wilkinson, Virgin Media talk about brands as publishers, all moderated by the very personable Julian Blake, Digital Agenda.
You might think ‘well, duh’ but it’s surprising how many brands a) don’t produce enough content and b) don’t put enough effort into it and c) don’t think about where and what time they’re placing it. As Mary said, brands need a unique perspective, they need their own content and it needs to be delivered continuously to build customer loyalty. Forbes famously said ‘publish or perish’ before launching a place where brands can publish their content onto the Forbes website. A conversation will happen whether a brand is involved or not and so brands really should get involved. The success of the content is down to its quality and audiences expect effort to be made if they’re going to engage with it.
In terms of placement, grown-up brands understand human psychology and will respect the demographic of the audience and where they’re consuming the content – whether it’s their own customers on their own channels or whether it’s Forbes’ readership. Forbes also help brands to learn to use data, something which is critical if you want engagement. Understanding channels and timings is also vital and comes with using data correctly - long-form content doesn’t work late at night when everyone’s on their phones instead of their desktops and posting ten Instragram shots in a row is an unwritten no no.
Although people are more willing to engage with a brand’s content (providing its of a good quality) they certainly don’t like it when you try and bullshit them with fake stuff. Audiences are savvy nowadays, more than ever before, and they know when content has an agenda so don’t bother to try and trick them. Paul said that brands need to move away from a glossy façade and start representing the people – he clarified that brands he sees that publish the best content are the ones who allow their employees to be thought leaders. We agree. Having Jeff from HR take over the brand’s Twitter for the day and post pictures of his cats and terrible yet great puns will make content more authentic and more real and in return audiences will trust the brand more. On of our clients, Tesco Mobile is great at having a funny, personable Twitter presence and often gets covered in the likes of Buzzfeed for it.
Equally, the likes of Forbes doesn’t try to hide anything from their audience and doesn’t dress up a brand’s content as journalism. If content is coming from a brand then they make that clear – according to Paul this doesn’t affect results either, a recent article from a brand received over one million views and counting.
All panellists agreed that Red Bull is at the forefront of brands as publishers. People are not only willing to engage with the content Red Bull produces but actively seek it out. Every campaign is a success – people want to know about it and journalists want to write about it – it’s one of the best examples of how decent content can deliver earned media and results.
The term ‘branded content’ doesn’t sit well with Scott as it suggests that its self-serving to the brand, not the audience, which isn’t the case anymore if you do it properly. Scott believes, and we agree, that the future will see branded content become smoother and smoother moving toward brand’s producing content as a natural thing. Could certain brand’s blogs overtake news sites? We’re not sure but it’s certainly possible. On one side, a journalist is still more trusted by the public than a brand’s employee but Red Bull, for example, regularly releases news and is arguably no less of an online publication than a sports or music site. It also boasts around 850k users per month yet isn’t listed on the PRs best friend, Gorkana. There’s still two sides to the story but we could see this changing in the next five years.
Content should be at the heart of your campaign, according to Scott from Virgin Media Business and we at Fanclub couldn’t agree more. Scott talked us through how the ‘Pitch to rich’ (now Voom) which produced tonnes of user-generated content and took Virgin Media Business from 12pc awareness to 45pc awareness over just two years.